1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us about our Victorian and Edwardian floor tile restoration and geometric floor tile installation services.

We provide services throughout the United Kingdom, including Manchester, Birmingham, Liverpool, Bristol, Leeds and Brighton & Hove.

2. Information We Collect

When you use our website or submit an enquiry, we may collect the following information:

• Full name

• Email address

• Telephone number

• Property postcode

• Job description and project details

• Photographs of your existing floors or proposed project

• Any additional information you choose to provide through our forms

We may also automatically collect limited technical information, including your IP address, browser type, device information and website usage data.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and quotation requests.

• Review photographs and assess flooring projects.

• Provide information about our restoration and installation services.

• Prepare quotations and discuss project requirements.

• Arrange bookings and communicate with customers.

• Manage customer relationships and provide ongoing assistance.

• Improve our website and services.

• Meet applicable legal and regulatory obligations.

We will only use your information where we have a lawful basis to do so.

4. Photograph Uploads

Our quotation form allows you to upload photographs of your existing flooring or proposed project.

These photographs help us understand the condition of your floor and assess the work required before preparing a quotation.

Uploaded photographs are stored securely within our website’s WordPress system and may also be included in enquiry notification emails sent directly to us.

Please avoid uploading photographs containing unnecessary personal or sensitive information.

5. How We Store and Protect Your Information

Enquiry information submitted through our website is stored within our WordPress system and protected using appropriate technical and organisational security measures.

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or loss.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent or trade your personal information to third parties.

We may share information with trusted service providers where necessary to operate our website, including:

• Website hosting providers.

• Email delivery and SMTP service providers.

• Website security and backup service providers.

Information may also be shared where required by law or where necessary to protect our legal rights.

We manage customer enquiries and quotations directly. Subcontractors are engaged to carry out physical flooring work where required, and customer information is only shared with them where necessary for the relevant project.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including managing enquiries, quotations, customer relationships and legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our pages.

Where required, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie preferences provided on our website.

9. Your Privacy Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information in certain circumstances.

• Object to or restrict certain types of processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details below.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be published on this page with a revised last-updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: thevictoriantilecompany

Email: walter@victoriantileservices.co.uk

Telephone: 07807 187106

Business Address: Victorian Tile Services
Broxbourne
Hertfordshire